Vending Machine Support Center

It is recommended to clean the device appearance and product slots weekly, and check product inventory and device operating status monthly. Perform deep cleaning and system maintenance quarterly.

You can submit a support ticket by scanning the QR code below, or call our customer service hotline. Our technical team will contact you within 24 hours.

Log in to the GRV Link operator management console and enter the "Data Reports" module. You can view real-time sales data, inventory alerts, revenue analysis and other detailed information.

Please check if the network connection is stable and confirm whether the payment system configuration is correct. If it is a card issue, please check if the card supports the payment method.

You can view your order number in the following ways: 1) Log in to your purchase platform account and check the order details; 2) Find the order confirmation email sent to your registered email; 3) If you purchased from the official website, log in to your account and go to "My Orders" to view.

To register a merchant account: 1) Download the GRV Link APP from the App Store or Google Play; 2) Open the APP and click "Register"; 3) Enter your phone number, verify with SMS code, and set a password; 4) Complete your merchant profile information; 5) Once registered, you can add devices and manage your business.

To register a device: 1) Make sure the device is powered on and connected to the network; 2) Open the GRV Link APP and log in to your merchant account; 3) Go to "Device Management" and click "Add Device"; 4) Scan the QR code on the device or enter the device ID manually; 5) Follow the on-screen instructions to complete the binding. Once bound, you can monitor and manage the device remotely.